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FAQ

Frequently Asked Questions


GENERAL


Do you have physical stores?

You may visit the Tosconova showroom in Quarrata, near Florence , by appointment, to view collections, materials and samples.
To request an appointment or further information:

Contact us

I am working on an interior project. How can Tosconova support me?

In addition to the products available online, Tosconova provides project-based and tailored solutions for both private clients and professionals.
Every project starts from listening and dialogue.
Materials, finishes and configurations can be adapted to the specific needs of each project.
To learn more:

Contact us

I am experiencing issues with the website. What can I do?

The tosconova.shop website is optimized for the latest versions of major browsers.
We recommend using Google Chrome or Mozilla Firefox.
If the issue persists, please contact us specifying:

  • browser used
  • device
  • error messages, if any


PRODUCTS


Where are Tosconova products made?

All Tosconova products are entirely made in Tuscany, Italy, within a fully integrated production model.
Design development, carpentry, upholstery, finishing and lighting are managed internally, ensuring direct control over quality, timing and execution.

Where can I view or download the catalogue?

The Tosconova technical catalogue is available in digital format.

Download the catalogue

Where can I find product dimensions?

Product dimensions are available:

  • in the product description
  • in the last image of the gallery
  • in the technical data sheet (PDF) available in the Download section of each product page

Can products be customized?

Yes. All Tosconova products are made to order.
Customization may include:

  • fabrics
  • materials
  • finishes
  • configurations

For customization or bespoke requests:

Contact us

Are Tosconova products covered by warranty?

All products purchased on tosconova.shop are covered by a 24-month legal warranty for conformity defects, in accordance with applicable regulations.
Please retain your purchase documents.
Any issue must be reported to sales@tosconova.com, including a description and photographs.

Why can’t I find a specific Tosconova product on the website?

The products available on tosconova.shop represent a curated selection of Tosconova collections.
Additional models and project-based solutions are available upon request.

Contact us


ORDERS


How do I place an order?

To place an order:

  1. Select the product
  2. Add it to your cart
  3. Proceed to checkout
  4. Log in or create an account
  5. Enter shipping and billing details
  6. Choose a payment method and place the order

You will receive a confirmation email once the order is completed.

Where can I find my order number?

Your order number is available:

  • in the Order history and details section of your account
  • in the confirmation email sent from support@tosconova.shop

Which payment methods are accepted?

We accept:

  • Bank transfer
  • PayPal
  • PayPal Pay Later
  • Credit and debit cards

Can I use multiple payment methods for the same order?

Currently, only one payment method per order is accepted.

What are the shipping methods, delivery times and costs?

Shipping information is available on the dedicated page.

Shipping


ACCOUNT AND WISHLIST


How can I reset my account password?

You can reset your password here:

Reset password

If you do not receive the email, please check your spam folder.

How can I update my shipping or billing address?

You can update your addresses in the Addresses section of your account after logging in.

How does the wishlist work?

The wishlist allows you to:

  • save products of interest
  • create multiple lists
  • rename them
  • share them via link

It is a useful tool for comparing products or developing an interior project.
To add a product, click the heart icon on the product page.

DEDICATED SUPPORT
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A DEDICATED CONSULTANT WILL SUPPORT YOU UNTIL THE DELIVERY IS COMPLETED.


Once your payment has been confirmed, we will contact you to arrange the delivery method and timing, ensuring a service consistent with the product’s characteristics and your specific delivery requirements.

For any further information, our Team is available from Monday to Friday from 9:00 am to 1:00 pm and from 2:00 pm to 6:00 pm at the following contacts:

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MEASUREMENTS CHECK
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CHECK ACCESS AND DIMENSIONS BEFORE ORDERING

It is essential to ensure that the furniture can pass easily through doors, corridors, staircases, or elevators. In particular, the width of the item must be less than the height of any door, staircase, or corridor it will have to pass through during delivery. The width, depth, and height of each product are clearly indicated on the website.

Before completing the order, the customer is responsible for verifying that the dimensions of the selected products are compatible with both the installation spaces and the access route leading to them.

RECOMMENDED PROCEDURE

  • Precisely identify the space where the furniture will be installed.
  • Check its dimensions on the website (width, depth, height).
  • Define the most suitable access route, from the point where the courier will arrive to the room or environment where the item will be placed.
  • Measure every door, corridor, staircase, or elevator along the route. If the furniture needs to turn a corner, also consider the distance between the door and the opposite wall.
  • Compare these measurements to the dimensions of the item to ensure a smooth and properly organized delivery.

For further information, we recommend consulting the Delivery Guide. 

In the presence of complex access conditions, apartments located on upper floors without an elevator or with an elevator that is not suitable, delivery may require a dedicated assessment. Please inform us of any delivery-related issues before confirming your order, so that we can properly organize the service.

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DELIVERY METHODS AND TIMES
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DELIVERY IN ITALY

These delivery options and costs apply exclusively to online purchases.

Street level delvery


This service is free of charge and includes street-level delivery via express courier.
“Street-level delivery” refers to delivery at the ground floor level, at the closest point to the entrance of the property accessible by the courier’s vehicle. The customer is required to assist the courier in unloading the packages.

Delivery + assembly


This service has a cost of €140 VAT included. Transport, assembly, and installation within the interiors are carried out by a specialized courier, in accordance with the product’s characteristics and the destination space.

Restricted traffic area or difficult to reach


At the time of ordering, please let us know if delivery will take place in a restricted traffic area (ZTL) or in a location difficult to reach by couriers, such as narrow streets, delivery time restrictions due to local regulations, or pedestrian zones. Within 72 hours of receiving the order, we will contact you to provide a customized delivery quotation. If the quotation is not accepted, the order will be fully refunded.

Pick-up at Tosconova warehouse

This option allows the collection of the purchased products at the Tosconova’s warehouses. In this case, transportation is arranged and managed by the customer. Tosconova provides support with the administrative formalities and documentation required for the collection.

DELIVERY IN EUROPEAN COUNTRIES
(excluding Italy):

Tosconova arranges shipment through the UE International Shipping service for deliveries to European countries (excluding Italy). Within 72 hours of receiving the order, you will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased items. If the quotation is not accepted, the order will be fully refunded.

DELIVERY IN NON-EUROPEAN COUNTRIES:


Tosconova arranges shipment through the International Shipping service for deliveries to non-European countries. Within 72 hours of receiving the order, you will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased items. Any customs duties, taxes, or local charges are excluded from the order value. If the quotation is not accepted, the order will be fully refunded.

DELIVERY TIMES


Delivery times range from 10 days to 8 weeks and depend on:

  • The shipping time indicated for the ordered products
  • The selected shipping method
  • The agreements defined between Tosonova and the customer.
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Add Your Heading

Sofas
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The living room rediscovered Tosconova Caroppi Romagnoli
The living room rediscovered Tosconova Caroppi Romagnoli
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