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SHIPPING AND RETURNS

All shipments are handled by specialized couriers in order to ensure product integrity and a high level of service.

Each Tosconova furnishing item is the result of a carefully managed and controlled production process.
For this reason, once payment has been confirmed, our team will contact the customer to arrange the shipping method and schedule, ensuring a service that aligns with the product's characteristics and delivery requirements.

AVAILABLE SHIPPING METHODS AND COSTS

During checkout, you can choose one of the available shipping methods. Shipping options and related costs vary according to the delivery destination and are defined during the order process or after order confirmation.

DELIVERY IN ITALY:

These delivery options and costs apply exclusively to online purchases.

1) Street-level delivery

This service is free of charge and includes street-level delivery via express courier.
“Street-level delivery” refers to delivery at the ground floor level, at the closest point to the entrance of the property accessible by the courier’s vehicle. The customer is required to work with the driver to unload the packages and, if necessary, make other support people available depending on the size and weight of the items purchased.

2) Delivery + assembly

This service has a cost of €140 VAT included. Transport, assembly, and installation within the interiors are carried out by a specialized courier contracted by Tosconova, respecting the characteristics of the product and the destination space.

Restricted traffic area or difficult to reach

At the time of ordering, please let us know if delivery will take place in a restricted traffic area (ZTL) or in a location difficult to reach by couriers, such as narrow streets, delivery time restrictions due to local regulations, or pedestrian zones. Within 72 hours of receiving the order, we will contact you to provide a customized delivery quotation. If the quotation is not accepted, the order will be fully refunded.

3) Pick-up at Tosconova warehouse

This option provides for the collection of the purchased products at the Tosconova warehouses. In this case, the transport organization is the responsibility of the customer.
Tosconova provides support with administrative formalities and the management of the documentation required for collection.

DELIVERY IN EUROPEAN COUNTRIES (excluding Italy):

Tosconova arranges shipment through the UE International Shipping service for deliveries to European countries (excluding Italy).
Within 72 (seventy-two) hours of order receipt, the customer will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased products.
If the delivery quotation is not accepted, Tosconova will refund the full amount of the order.
For further information, customers may contact Tosconova Team at +39 0573 72484 or via e-mail at support@tosconova.shop.

DELIVERY IN NON-EUROPEAN COUNTRIES:

Tosconova arranges shipment through the International Shipping service for deliveries to non-European countries.
Within 72 (seventy-two) hours of order receipt, the customer will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased products. Any customs duties, taxes, or local charges are excluded from the order value.
If the delivery quotation is not accepted, Tosconova will refund the full amount of the order.
For further information, customers may contact Tosconova Team at +39 0573 72484 or via e-mail at support@tosconova.shop.

Products purchased within the same order are generally shipped together.
Upon request, separate shipments may be arranged based on specific logistical requirements.

CHECK OF FURNITURE DIMENSIONS, INSTALLATION SPACES AND ACCESS ROUTES

Before completing the order, the customer is required to verify that the dimensions of the selected products are compatible with the destination spaces and the access route.

The width, depth, and height of each item are indicated on the website.
It is important to ensure that the furniture dimensions allow passage through doors, corridors, staircases, or elevators. In particular, the width of the item must be less than the height of any door, staircase, or corridor through which it must pass.
To support this phase, we recommend consulting the Delivery Guide.

Delivery guide

SHIPPING TIMES

Shipping times are linked to the product manufacturing process and can range from 7 days to 8 weeks.

The expected shipping time is indicated on each product page. This timing is determined by the customized manufacturing and production processes that Tosconova performs to create the product.

Available options:

  • Shipped within 7 days: once payment has been confirmed and after coordination with the customer, Tosconova hands the goods over to the courier within 7 business days.
  • Shipped within 30 days: once payment has been confirmed and after coordination with the customer, Tosconova hands the goods over to the courier within 30 business days.
  • Shipped within 6-8 weeks: once payment has been confirmed and after coordination with the customer, Tosconova hands the goods over to the courier within a maximum of 8 weeks.

DELIVERY TIMES

Delivery times range from 10 days to 8 weeks and depend on:

  • The shipping time indicated for the ordered products
  • The selected shipping method
  • The agreements defined between Tosonova and the customer

Delivery timelines are always agreed with the customer after payment confirmation.

RETURNS

Upon receipt of the goods, the customer is required to check that:

  • The packaging is intact and clean
  • The received products correspond to the order

In the event of non-conforming, defective or damaged products, notification must be sent to sales@tosconova.com, including a detailed description and photographic documentation where applicable.

WARRANTY

All products purchased on tosconova.shop are covered by a 24-month legal warranty for conformity defects, in accordance with applicable regulations.

For further information, please contact +39 0573 72484 or send an email to support@tosconova.shop

DEDICATED SUPPORT
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A DEDICATED CONSULTANT WILL SUPPORT YOU UNTIL THE DELIVERY IS COMPLETED.


Once your payment has been confirmed, we will contact you to arrange the delivery method and timing, ensuring a service consistent with the product’s characteristics and your specific delivery requirements.

For any further information, our Team is available from Monday to Friday from 9:00 am to 1:00 pm and from 2:00 pm to 6:00 pm at the following contacts:

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MEASUREMENTS CHECK
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CHECK ACCESS AND DIMENSIONS BEFORE ORDERING

It is essential to ensure that the furniture can pass easily through doors, corridors, staircases, or elevators. In particular, the width of the item must be less than the height of any door, staircase, or corridor it will have to pass through during delivery. The width, depth, and height of each product are clearly indicated on the website.

Before completing the order, the customer is responsible for verifying that the dimensions of the selected products are compatible with both the installation spaces and the access route leading to them.

RECOMMENDED PROCEDURE

  • Precisely identify the space where the furniture will be installed.
  • Check its dimensions on the website (width, depth, height).
  • Define the most suitable access route, from the point where the courier will arrive to the room or environment where the item will be placed.
  • Measure every door, corridor, staircase, or elevator along the route. If the furniture needs to turn a corner, also consider the distance between the door and the opposite wall.
  • Compare these measurements to the dimensions of the item to ensure a smooth and properly organized delivery.

For further information, we recommend consulting the Delivery Guide. 

In the presence of complex access conditions, apartments located on upper floors without an elevator or with an elevator that is not suitable, delivery may require a dedicated assessment. Please inform us of any delivery-related issues before confirming your order, so that we can properly organize the service.

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DELIVERY METHODS AND TIMES
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DELIVERY IN ITALY

These delivery options and costs apply exclusively to online purchases.

Street level delvery


This service is free of charge and includes street-level delivery via express courier.
“Street-level delivery” refers to delivery at the ground floor level, at the closest point to the entrance of the property accessible by the courier’s vehicle. The customer is required to assist the courier in unloading the packages.

Delivery + assembly


This service has a cost of €140 VAT included. Transport, assembly, and installation within the interiors are carried out by a specialized courier, in accordance with the product’s characteristics and the destination space.

Restricted traffic area or difficult to reach


At the time of ordering, please let us know if delivery will take place in a restricted traffic area (ZTL) or in a location difficult to reach by couriers, such as narrow streets, delivery time restrictions due to local regulations, or pedestrian zones. Within 72 hours of receiving the order, we will contact you to provide a customized delivery quotation. If the quotation is not accepted, the order will be fully refunded.

Pick-up at Tosconova warehouse

This option allows the collection of the purchased products at the Tosconova’s warehouses. In this case, transportation is arranged and managed by the customer. Tosconova provides support with the administrative formalities and documentation required for the collection.

DELIVERY IN EUROPEAN COUNTRIES
(excluding Italy):

Tosconova arranges shipment through the UE International Shipping service for deliveries to European countries (excluding Italy). Within 72 hours of receiving the order, you will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased items. If the quotation is not accepted, the order will be fully refunded.

DELIVERY IN NON-EUROPEAN COUNTRIES:


Tosconova arranges shipment through the International Shipping service for deliveries to non-European countries. Within 72 hours of receiving the order, you will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased items. Any customs duties, taxes, or local charges are excluded from the order value. If the quotation is not accepted, the order will be fully refunded.

DELIVERY TIMES


Delivery times range from 10 days to 8 weeks and depend on:

  • The shipping time indicated for the ordered products
  • The selected shipping method
  • The agreements defined between Tosonova and the customer.
Read moreShow less

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The living room rediscovered Tosconova Caroppi Romagnoli
The living room rediscovered Tosconova Caroppi Romagnoli
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