Accessibility tools

Cookie Policy

Browsing the website tosconova.shop involves the installation of cookies and similar tools on the user’s device.

Cookies are small text strings that websites visited by the user send to their device (usually the browser), where they are stored and then sent back to the same websites on the user’s subsequent visits. Through cookies, the website operator and third parties can gather information about users’ behavior while browsing.

Cookies can be:

  • First-party cookies: Sent directly by the domain of the website operator.
  • Third-party cookies: Sent by websites or web servers other than the one the user is currently browsing.
  • Additionally, cookies can be classified into the following categories:

Technical cookies: Used to enable or improve the user’s browsing experience.

  • Statistical cookies (or Analytics cookies): Used to collect aggregated data about users’ navigation on the website. Thanks to the anonymization of IP addresses, these tools do not allow the website operator to identify users, only to use aggregated data. As a result, these cookies are treated as technical cookies under the law.
  • Advertising cookies: Used to profile users’ interests based on their behavior while browsing and to send advertising messages aligned with their preferences.
  • The rules governing the use of cookies also apply to other similar tools. These include mechanisms such as pixels, web beacons, web bugs, clear GIFs, or others that allow the identification of the user or their device, and are therefore covered under the Privacy Authority’s provision of May 8, 2014.

Installation of Cookies

With the exception of technical cookies and statistical cookies, the installation of other cookies is blocked by default until the user provides consent for their installation via the appropriate banner.

Disabling Cookies and Modifying Consent

Users can revoke their consent to the use of cookies at any time by blocking their installation and deleting those already installed on their browser.

The most commonly used browsers (e.g., Chrome, Mozilla Firefox, Edge, Safari) allow users to block the installation of cookies by clicking on the lock icon located to the left of the website address bar. These browsers also enable anonymous browsing, which automatically blocks cookies.

For users browsing on mobile devices, please note that system configurations to exclude cookie storage or delete them vary depending on the brand and/or model of the device being used. It is therefore necessary to consult the instructions provided by the manufacturer.

Lastly, users can modify their consent to the use of cookies using the blue button overlay located in the bottom-left corner of the screen.

Types of Cookies Used by This Website

The website tosconova.shop uses both first-party and third-party cookies. Among them:

  • Strictly Necessary Cookies: These cookies enable essential website functionalities, such as user login and account management. The website cannot function properly without these cookies.
  • Performance Cookies: These cookies help track how visitors use the website, for example, through analytical cookies. They cannot be used to directly identify a specific visitor.
  • Targeting Cookies: These cookies are used to identify visitors across different websites, such as content partners and banner networks. Companies may use these cookies to build profiles of visitors’ interests or show relevant ads on other websites.
  • Functionality Cookies: These cookies are used to remember visitor information on the website, such as language preferences, time zones, and advanced content settings.
  • Unclassified Cookies: These are cookies that do not belong to any other category or are in the process of being classified.

DEDICATED SUPPORT
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A DEDICATED CONSULTANT WILL SUPPORT YOU UNTIL THE DELIVERY IS COMPLETED.


Once your payment has been confirmed, we will contact you to arrange the delivery method and timing, ensuring a service consistent with the product’s characteristics and your specific delivery requirements.

For any further information, our Team is available from Monday to Friday from 9:00 am to 1:00 pm and from 2:00 pm to 6:00 pm at the following contacts:

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MEASUREMENTS CHECK
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CHECK ACCESS AND DIMENSIONS BEFORE ORDERING

It is essential to ensure that the furniture can pass easily through doors, corridors, staircases, or elevators. In particular, the width of the item must be less than the height of any door, staircase, or corridor it will have to pass through during delivery. The width, depth, and height of each product are clearly indicated on the website.

Before completing the order, the customer is responsible for verifying that the dimensions of the selected products are compatible with both the installation spaces and the access route leading to them.

RECOMMENDED PROCEDURE

  • Precisely identify the space where the furniture will be installed.
  • Check its dimensions on the website (width, depth, height).
  • Define the most suitable access route, from the point where the courier will arrive to the room or environment where the item will be placed.
  • Measure every door, corridor, staircase, or elevator along the route. If the furniture needs to turn a corner, also consider the distance between the door and the opposite wall.
  • Compare these measurements to the dimensions of the item to ensure a smooth and properly organized delivery.

For further information, we recommend consulting the Delivery Guide. 

In the presence of complex access conditions, apartments located on upper floors without an elevator or with an elevator that is not suitable, delivery may require a dedicated assessment. Please inform us of any delivery-related issues before confirming your order, so that we can properly organize the service.

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DELIVERY METHODS AND TIMES
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DELIVERY IN ITALY

These delivery options and costs apply exclusively to online purchases.

Street level delvery


This service is free of charge and includes street-level delivery via express courier.
“Street-level delivery” refers to delivery at the ground floor level, at the closest point to the entrance of the property accessible by the courier’s vehicle. The customer is required to assist the courier in unloading the packages.

Delivery + assembly


This service has a cost of €140 VAT included. Transport, assembly, and installation within the interiors are carried out by a specialized courier, in accordance with the product’s characteristics and the destination space.

Restricted traffic area or difficult to reach


At the time of ordering, please let us know if delivery will take place in a restricted traffic area (ZTL) or in a location difficult to reach by couriers, such as narrow streets, delivery time restrictions due to local regulations, or pedestrian zones. Within 72 hours of receiving the order, we will contact you to provide a customized delivery quotation. If the quotation is not accepted, the order will be fully refunded.

Pick-up at Tosconova warehouse

This option allows the collection of the purchased products at the Tosconova’s warehouses. In this case, transportation is arranged and managed by the customer. Tosconova provides support with the administrative formalities and documentation required for the collection.

DELIVERY IN EUROPEAN COUNTRIES
(excluding Italy):

Tosconova arranges shipment through the UE International Shipping service for deliveries to European countries (excluding Italy). Within 72 hours of receiving the order, you will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased items. If the quotation is not accepted, the order will be fully refunded.

DELIVERY IN NON-EUROPEAN COUNTRIES:


Tosconova arranges shipment through the International Shipping service for deliveries to non-European countries. Within 72 hours of receiving the order, you will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased items. Any customs duties, taxes, or local charges are excluded from the order value. If the quotation is not accepted, the order will be fully refunded.

DELIVERY TIMES


Delivery times range from 10 days to 8 weeks and depend on:

  • The shipping time indicated for the ordered products
  • The selected shipping method
  • The agreements defined between Tosonova and the customer.
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Sofas
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The living room rediscovered Tosconova Caroppi Romagnoli
The living room rediscovered Tosconova Caroppi Romagnoli
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