Accessibility tools
Once your payment has been confirmed, we will contact you to arrange the delivery method and timing, ensuring a service consistent with the product’s characteristics and your specific delivery requirements.
For any further information, our Team is available from Monday to Friday from 9:00 am to 1:00 pm and from 2:00 pm to 6:00 pm at the following contacts:
It is essential to ensure that the furniture can pass easily through doors, corridors, staircases, or elevators. In particular, the width of the item must be less than the height of any door, staircase, or corridor it will have to pass through during delivery. The width, depth, and height of each product are clearly indicated on the website.
Before completing the order, the customer is responsible for verifying that the dimensions of the selected products are compatible with both the installation spaces and the access route leading to them.
For further information, we recommend consulting the Delivery Guide.
In the presence of complex access conditions, apartments located on upper floors without an elevator or with an elevator that is not suitable, delivery may require a dedicated assessment. Please inform us of any delivery-related issues before confirming your order, so that we can properly organize the service.
These delivery options and costs apply exclusively to online purchases.
This service is free of charge and includes street-level delivery via express courier.
“Street-level delivery” refers to delivery at the ground floor level, at the closest point to the entrance of the property accessible by the courier’s vehicle. The customer is required to assist the courier in unloading the packages.
This service has a cost of €140 VAT included. Transport, assembly, and installation within the interiors are carried out by a specialized courier, in accordance with the product’s characteristics and the destination space.
At the time of ordering, please let us know if delivery will take place in a restricted traffic area (ZTL) or in a location difficult to reach by couriers, such as narrow streets, delivery time restrictions due to local regulations, or pedestrian zones. Within 72 hours of receiving the order, we will contact you to provide a customized delivery quotation. If the quotation is not accepted, the order will be fully refunded.
This option allows the collection of the purchased products at the Tosconova’s warehouses. In this case, transportation is arranged and managed by the customer. Tosconova provides support with the administrative formalities and documentation required for the collection.
Tosconova arranges shipment through the UE International Shipping service for deliveries to European countries (excluding Italy). Within 72 hours of receiving the order, you will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased items. If the quotation is not accepted, the order will be fully refunded.
Tosconova arranges shipment through the International Shipping service for deliveries to non-European countries. Within 72 hours of receiving the order, you will receive a detailed quotation including the economic and operational conditions related to the delivery of the purchased items. Any customs duties, taxes, or local charges are excluded from the order value. If the quotation is not accepted, the order will be fully refunded.
Delivery times range from 10 days to 8 weeks and depend on:
